Cancellation & Refund Policy
Refund OR Return (btpro.in 15 Day Return Policy)
Btpro.in believes in customer satisfaction. If you find any defect in our product , we will make it perfect for you. This includes manufacturer's defects such as technical issues or other issues. If this occurs we will either replace your product or fix it at our cost.
We assure you that you purchase any products directly from us and we will refund to you your purchase price within fourteen (15) calendar days of you notifying us in writing of your wish for the refund, together with the reason for the request, with the Order Id and returned to us in substantially the same condition as when purchased that is in a saleable condition with the tags intact and in their original packaging.
Refund/ replacement for goods/ merchandise/products are subject to inspection and checking by us. Damages due to ignorance, incorrect usage will not be covered under our Returns Policy. Products ordered under Discount coupons and other promotional schemes may override "Internetfry.com 15 Days Returns Policy." Refund mode for Both Partial and Full Refunds is always same as the payment source, i.e the payment mode/ account you paid from.
In-case you feel the need to speak to us, please call our customer care at 9657707702 or email us at firstname.lastname@example.org mentioning your Order ID. We will personally ensure that a brand new replacement is issued to you with no additional cost. Please make sure that the original product tag and packing is intact when you send us the product back.
Cancellation Policy :
If unfortunately, you have to cancel your order please do it in 6 hours of your order placement. No charges will be applicable if the order quantity is only 1 (else minimum payment getaway charges of Rs. 10 applicable on each quantity). In case if we receive the cancellation after 6 Hours it will be treated under the policy of Return/Refund.